We encourage everyone to book ahead of time (as early as possible) to ensure that all the gear they’re after is available. Once gear is booked in, it is no longer available for other customers to book out. This means that during peak periods, other customers may be unable to book the gear that they are wanting.
We understand that things don't always go to plan, and sometimes you need to cancel or postpone your booking. If you do find yourself in the unfortunate situation of having to cancel your booking, we reccomend doing it as early as possible!
We are always keen to keep things fair for all of our customers, so have devised the following Cancellation Policy:
We can either offer a refund or a store credit. No more than 95% can be refunded at any time (due to costs incurred by Wallaroo Camping Hire at the time of booking).
If you give us 3 or more days’ notice, we can refund 95% of the order, or offer a 100% store credit.
If you give us 2 or less days’ notice, we can refund 80% of the order, or offer a 90% store credit.
If an order has been credited previously, it cannot be refunded.
No shows are not eligible for a refund or credit.
Please note that once gear has left the store, no refund or credit can be provided, as we are required to complete a full check and/or clean of all gear that has left the store, whether or not it has been used. We appreciate your understanding and assistance in helping us to enable everyone to have great outdoor adventures.