We encourage everyone to book ahead of time (as early as possible) to ensure that all the gear they’re after is available. Once gear is booked in, it is no longer available for other customers to book out. This means that during peak periods, customers are unable to book the gear that they are wanting.
We are always keen to keep things fair for all of our customers, as it would become difficult for them to get the gear they need if it's booked out. This being said, we’re always keen to help you out if you do find yourself in the unfortunate situation of having to cancel your booking.
Below are the details of our Cancellation Policy:
We can either offer a refund or a store credit. No more than 95% can be refunded at any time (due to costs incurred by Wallaroo Camping Hire at the time of booking).
If you give us more than 2 days’ notice, we can refund 95% of the order, or offer a 100% store credit.
If you give us less than 2 days’ notice, we can refund 80% of the order, or offer a 90% store credit.
2 days’ notice is two days BEFORE the pickup date. This means to give us 2 days’ notice for an order being picked up on a Friday, we would need to know by end of business Tuesday.
If an order has been credited previously, it cannot be refunded.
Please note that once gear has left the store, no refund or credit can be provided, as we are required to complete a full check and/or clean of all gear that has left the store, whether or not it has been used. We appreciate your understanding and assistance in helping us to enable everyone to have great outdoor adventures.